Returns & Exchanges

Arielle Clothing accepts returns and/or exchanges within 30 days from the date of purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please advise us by email at arielleclothing@gmail.com with the order number, item you are returning and tracking number, then send your return to: Arielle Clothing, 7 Newcastle Street, Rose Bay NSW 2029.

Please note: Shipping charges for return items will be at the customer's expense. 

The fastest way to ensure you get what you want is to advise us that you wish to return the item, then make a separate online purchase for the new item.

We will notify you once we’ve received and inspected your return and advise when the return has been approved and processed. You will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at arielleclothing@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.